This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.
Company Profile:
Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.
Role Overview:
We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.
Key Responsibilities:
- Make inbound/outbound calls and SMS to book in-home appointments with patients.
- Plan appointments by location, using Google Maps to minimise travel time between visits.
- Manage reschedules, cancellations, and no shows promptly and professionally.
- Keep patient and appointment records accurate and up to date, documenting all actions clearly.
- Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
- Support the team by covering shifts or duties during absences.
- Attend regular meetings with the team and the Reception Manager.
- Collaborate with Pharmacist, Data Entry and Sales Team when necessary.
KPI: (formula-based)
- Number of Inbound Calls
- Number of Outbound Calls
- Number of Booked Appointments
- Number of Cancelled Appointments
- More than 2 years of experience in appointment setting.
- Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).
- Strong attention to detail and ability to follow processes consistently.
- Confident, warm phone manner and clear written communication.
- Comfortable working remotely, managing multiple tasks, and meeting performance targets.
Performance Expectations:
- KPI/targets-based role (volume + accuracy).
- High responsiveness during shift and strong documentation standards.
Advantageous but not required:
- Experience in working with an AU, US, or UK company
Job Type: Permanent
Employment Type: Independent Contractor
Schedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time)
Location: Remote
Industry: Medical Practices
