FAQs by the Candidates
Welcome, Filipino VAs! This FAQ addresses common questions you might have when registering your account on TopVAjobs.com.
How do I sign up for TopVAjobs.com?
Look for the "Sign Up" button on the website's homepage. From there, choose "VA Job Seeker." Create an account with your email and a password, and complete your profile with an updated CV, a professional photo, a compelling headline, and a summary. You should then receive an email with instructions on where to upload your professional certificate and government-issued ID. If you don't have a professional certificate, take our specialized assessment exam based on your niche. Once you pass the exam, upload the certificate to the designated form. Our admin will review your application and will contact you if any details are missing. You will receive an approval message once everything is completed, typically within the next 3-5 days.
How to change my password?
After logging in, navigate to your dashboard and select the 'My Account' section. You can then change your password.
Can I add my contact details to my headline and summary?
"Pre-vetted" at TopVAjobs.com means we screen and test VAs by verifying their professional certificates. If a VA doesn't have one, we require them to take and pass our specialized assessment exams based on their niche before approving their registration and allowing them to start applying for job posts.
The specialized assessment exams by TopVAjobs.com are meticulously crafted to ensure that the VA applying for a role has the basic knowledge and skills required for that position.
We will also need to verify your identity by having you upload a government-issued ID.
Is there a fee to sign up or take the assessment exams?
Signing up is absolutely free of charge. You just need to make sure that your profile is well-presented – it should have a professional photo, a good headline and summary, an updated CV, and either a professional certificate or proof that you've passed our specialized assessment exam. These requirements ensure the quality of VAs we present to our international and premium clients.
How long does the vetting process usually take?
Registration can take up to 15-30 minutes, as you'll need to create a compelling profile. If you're taking the assessment exam, it may take 1 to 1.5 hours. Our admin will review your application within the next 3-5 days.
What happens if I don't pass the assessment on my first try? Can I retake it?
You may retake the exam an unlimited number of times. The questions will randomly change each time you retake the exam.
How does TopVAjobs.com verify my identity and experience?
We will require a professional certificate, a government-issued ID, and we will randomly check supporting document
How do clients find VAs on TopVAjobs.com?
Clients will need to subscribe to be able to post jobs, receive applications, and view VAs' professional profiles and contact details.
What kind of clients typically use TopVAjobs.com?
We have quite a diverse set of clients, ranging from startups to small and medium businesses across different industries. We require them to register as premium clients to attract the best talent, by asking them to post jobs with a minimum compensation of $5 an hour or its equivalent.
What types of jobs or tasks are commonly available on the platform?
General Administrative Virtual Assistants, Customer Service and Support Virtual Assistants, Social Media Management/Marketing Virtual Assistants, E-commerce Virtual Assistants, Lead Generation/Sales Virtual Assistants, Executive Virtual Assistants, Bookkeeping/Accounting Virtual Assistants, Content Writing/Blogging Virtual Assistants, Graphic Design Virtual Assistants, Video Editing Virtual Assistants, Web Development/Maintenance Virtual Assistants, SEO (Search Engine Optimization) Virtual Assistants, Real Estate Virtual Assistants, Legal Virtual Assistants, Healthcare/Medical Virtual Assistants, Technical Support/IT Virtual Assistants, Project Management Virtual Assistants
What is the typical compensation structure?
The employer will determine the compensation structure. It can be hourly, project-based, or retainer.
What are the average rates for VAs from the Philippines?
At TopVAjobs.com, we are committed to ensuring fair compensation for our pre-vetted Filipino Virtual Assistants. While average rates for VAs from the Philippines can vary depending on experience, specialization, and the complexity of tasks, we strictly require our clients to offer a minimum of $5 an hour. This ensures that our VAs receive competitive and equitable pay for their valuable skills and servic
How does TopVAjobs.com handle payment processing and ensure VAs get paid on time?
TopVAjobs.com does not handle payment processing directly. Payment arrangements will be a direct agreement between the client and the Virtual Assistant. We strongly suggest that VAs negotiate for bi-weekly payments to minimize potential financial shortages, particularly in the event of a contract termination.
Are there any platform fees or commissions deducted from my earnings?
No, there are no platform fees or commissions deducted from your earnings. The VA gets their salary 100%.
How does TopVAjobs.com handle disputes or disagreements between VAs and clients?
At TopVAjobs.com, our primary role is to connect highly skilled, pre-vetted Virtual Assistants with clients seeking their expertise. We focus on facilitating successful connections from the job posting stage through to the application process. Once a client and a VA have entered into a working agreement, we trust them to manage their professional relationship directly. Therefore, post-hiring concerns, including disputes or disagreements, are handled through direct communication and resolution between the client and the VA.
Do VAs communicate directly with clients, or is TopVAjobs.com an intermediary?
At TopVAjobs.com, our role is to serve as a robust platform that pre-vets qualified Virtual Assistants and connects them directly with clients. Once a match is made, VAs communicate directly with their clients, fostering a streamlined and efficient working relationship. We are not an intermediary in the ongoing communication between the VA and the client once the hiring process is complete.
Is there a rating or review system for VAs and clients?
We currently don't have a rating or review system in place for VAs and clients, but we are actively working on developing this feature and plan to implement it in the near future.
What kind of support does TopVAjobs.com offer to VAs once they are placed with a client?
At TopVAjobs.com, we believe that the continuous development of our Virtual Assistants' skills is the backbone of our business. While we focus on connecting VAs with clients, we are also heavily invested in your growth. That's why we offer a set of free courses to facilitate continuous learning, ensuring our VAs can consistently offer the best and most up-to-date services to our premium international clients.
What is the process for ending a contract with a client, both for the VA and the client?
At TopVAjobs.com, we facilitate the initial connection between clients and our pre-vetted Virtual Assistants. Once a hiring agreement is established, the terms and conditions for ending that contract, for both the VA and the client, become a direct agreement between those two parties. We highly recommend that both VAs and clients clearly outline these terms, including notice periods and final payment arrangements, in their direct contract to ensure a smooth and professional conclusion to their working relationship.
How do I avoid scam job offers?
Unfortunately, there are numerous scams where employers fail to pay their workers. To protect yourself, we strongly advise you to exercise vigilance. At TopVAjobs.com, we take proactive steps by checking the background of employers before approving their job posts, allowing them to receive applications, or view professional profiles. Beyond our vetting process, we encourage you to thoroughly research any company offering a job, utilizing online resources, reviews, and professional networks to assess its legitimacy. Trust your intuition, and if a job offer seems too good to be true, it likely is. We also recommend requesting payment on a weekly or bi-weekly basis, especially during the initial stages of employment, to verify the employer's reliability early on. Additionally, ensure all agreements are documented in a formal contract.