This is a remote position.
Administrative Assistant – Food Delivery Operations | Remote | Flexible Hours
Role Name: Administrative Assistant
Schedule: Part-time (20 hours per week); flexible scheduling within 7am-2am UK timeframe - If possible Wednesday to Sunday (Mon/Tues Day off)
Client Time zone: UK Time (London)
Client Overview: Join a growing food delivery company that connects local customers with their favorite restaurants through innovative mobile apps. This small, agile team operates multiple local delivery platforms and is scaling their operations for the first time. You’ll work directly with the business owner in a collaborative environment where your contributions directly impact efficiency and growth.
Job Description: Step into a role where organization meets opportunity. You’ll streamline essential backend operations for a thriving food delivery business, taking ownership of critical administrative processes that keep everything running smoothly. This is perfect for someone who enjoys systematic work, values flexibility, and wants to grow alongside a scaling business. You’ll work with user-friendly systems and have complete schedule autonomy within a generous timeframe.
Responsibilities:
- Process weekly refunds by researching order details and extracting key transaction data
- Build organized databases using Google Sheets to track refunds and payment status
- Generate and send weekly invoices to restaurant partners for refund reimbursements
- Copy and input menu information from PDFs into company systems
- Maintain and update customer email databases covering 500+ clients
- Perform periodic database cleanup and organizational tasks
- Handle various administrative projects that arise in daily operations
- Track outstanding payments and flag accounts requiring follow-up attention
Requirements
Requirements:
- Strong proficiency with Google Sheets and database management
- Excellent attention to detail for data entry and invoice processing
- Ability to learn new systems quickly and work independently
- Reliable internet connection and organized work approach
- Bonus if you have experience with order management, e-commerce, or customer service
- It helps if you’re comfortable with repetitive processes and systematic workflows
