Job Title: Customer Service Representative & Social Media Manager
Work Schedule: Part-Time (20 hours/week) | Preferred Hours: 10:00 AM – 3:00 PM EST
We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management.
Key Responsibilities:
- Answer incoming calls and respond to inquiries about our products and services.
- Provide excellent customer service and maintain a professional, friendly tone.
- Manage our Instagram account — post daily or weekly updates, create short videos and graphics, and engage with followers.
- Create visually appealing social media content (posts, stories, reels) using existing brand assets.
- Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships.
- Respond to DMs, comments, and collaboration requests in a timely manner.
- Assist with outreach to potential retail partners and stores.
- Strong English communication skills with a clear, pleasant accent.
- Previous customer service experience required.
- Experience managing Instagram or similar social media platforms.
- Basic graphic design skills (Canva or similar tools).
- Shopify experience (a plus).
- Creative, proactive, and organized.
