Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.
They are now seeking a Quote Conversion Specialist (Sales Support) to support our sales team by following up on quotes, nurturing leads, and converting opportunities into revenue. This is not an admin role; it’s a high-impact, revenue-generating position where your ability to follow up, build rapport, and close opportunities will directly influence business growth.
Job Responsibilities:
Sales Follow-Up & Conversion
- Call unsold quotes daily and move opportunities forward
- Follow up on finance leads and customer enquiries
- Help customers understand quotes and make confident decisions
- Handle objections and guide customers toward closing
Opportunity Reactivation
- Re-engage dormant leads and past enquiries
- Revive old quotes and identify new opportunities
- Spot upgrade or replacement opportunities
Sales Support
- Assist the field sales team in progressing deals
- Identify add-ons and upsell opportunities
- Collaborate with the Sales Manager on key accounts
CRM & Pipeline Management
- Maintain accurate and up-to-date CRM records
- Log all customer interactions and follow-ups
- Track activity, outcomes, and assisted deals
Customer Experience
- Provide clear, professional communication
- Build trust and rapport with customers
- Ensure a smooth and supportive sales journey
What Success Looks Like
- All quotes followed up within 24 hours
- Minimum 50+ follow-up calls per day
- Increased conversion rates on unsold quotes
- Consistent CRM updates after every interaction
- Strong collaboration with the sales team
- At least 2 years of experience in a similar sales support role.
- Excellent communication skills.
- Confident and persuasive phone communicator
- Strong sales mindset with a focus on results
- Excellent objection handling and closing skills
- Highly organised and able to manage a busy pipeline
- Comfortable working toward daily and monthly targets
- Ability to build rapport and influence customer decisions
- Experience using CRM systems
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
