For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
This role offers an excellent opportunity to support a dynamic legal intake process while becoming an essential part of the client-facing experience at Job Duck. As the Intake Specialist, you will serve as the first point of contact for potential clients, guiding them through initial conversations with professionalism and empathy. Your work will ensure that leads are handled promptly, accurately, and thoughtfully, helping the legal team stay organized and well‑informed. A candidate who thrives in a structured environment, learns quickly, and communicates with warmth will excel in this position. Each day brings meaningful interactions and the chance to make a direct impact on client service quality.
Monthly Compensation Range: 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
• Maintain organized and timely communication across all channels
• Record accurate summaries and details from intake calls
• Contact potential clients to support ongoing intake activities
• Add new leads and call notes into Lead Docket
• Lead intake processes via email and phone
• Utilize internal tools such as Teams, Outlook, and Calendly for scheduling and coordination
• Follow up with leads to gather information for client review
Requirements:
• Strong written and verbal communication skills
• 1 year experience as an Intake Specialist
• High level of accuracy and detail orientation
• Excellent organizational and multitasking abilities
• Ability to adapt quickly to new tools and processes
• Persistence and follow‑through when completing tasks
• Comfortable working under supervision and following structured guidance
• CRM proficiency
Work Schedule: Monday-Friday
Expected call volumes: 6-15 calls daily
Location: Remote
Time Zone: Eastern Standard Time [EST]
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
