Job Title: Medical Receptionist / Medical Administrative Assistant (Admin Assistant + Front Desk Receptionist)
Position type: Full-time
Work hours: 9:00 AM – 5:00 PM (CST)
Work days: Monday – Friday
Salary: $5 – $6 per hour depending on experience
Job code: [LS-JCHS]
Workplace: Remote
Preferred Candidate Location: Philippines
About the Role
Our client is seeking a reliable, detail-oriented Medical Receptionist / Medical Administrative Assistant to support a growing behavioral health practice. This role is essential to daily operations and patient experience, with a strong focus on insurance verification, prior authorizations, scheduling, and patient communication. The ideal candidate has a healthcare background, excellent organizational skills, and a compassionate communication style. Experience in behavioral or mental health settings is strongly preferred.
Top 4 PrioritiesInsurance verification and eligibility checksCo-payment collection and payment processing via Square (email payment links)Appointment scheduling and calendar management for multiple cliniciansPrior authorization handlingScope of Work/Responsibilities
- Insurance verification and eligibility checks
- Review benefits, copays, deductibles, and coverage limits
- Handle prior authorizations for behavioral and mental health services
- Collect copayments and process payments via Square using email payment links
- Schedule appointments and manage calendars for multiple clinicians
- Prevent scheduling conflicts and double bookings
- Patient intake processing and chart management
- Manage and update patient records within Notenetic EHR
- Handle inbound and outbound calls via Google Voice with call forwarding
- Manage emails, patient follow-ups, reminders, and documentation
- Maintain strict HIPAA compliance in all communications and systems
Experience requirements
- Healthcare Experience
- Healthcare background required
- Strong preference for nurses, doctors, or medical professionals
- Behavioral health or mental health experience strongly preferred
- Experience with insurance verification and prior authorizations is a must
Technical & System Requirements
- Experience with Notenetic EHR or similar EHR platforms (or fast learner)
- Experience with Square payment processing (optional, but preferred)
- Comfortable managing schedules for multiple clinicians
- Proficient with messaging and communication tools: Slack, Salesforce, WhatsApp, Skype, & Google Meet
- Ability to adapt quickly to new systems and workflows
Bonus (Not Required)
- Experience working with Louisiana Medicaid or state-specific insurance plans
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
