We are seeking a highly organised Sales Support Officer to manage inbound customer enquiries, coordinate bookings, and support our sales team across day-to-day operations. This role is responsible for progressing enquiries through to confirmed bookings, ensuring accurate information is provided to customers, and maintaining smooth communication between clients, in-house boat, and third-party boat owners.
- Manage inbound customer enquiries across phone and email in a timely and professional manner.
- Coordinate bookings between customers, in-house boats, and third-party boat owners, ensuring availability and smooth communication.
- Provide customers with accurate hire fees, BYO charges, and other booking details.
- Confirm dates, issue booking confirmations, and send invoices and payment links through the bespoke booking system.
- Progress enquiries through the booking pipeline using email automation and internal tools.
- Maintain a professional phone manner and deliver exceptional service to enhance customer experience.
- Liaise with boat owners to confirm scheduling, availability, and customer requirements.
- Support the sales team by keeping accurate records of bookings, payments, and client interactions.
- Assist with training documentation and process improvement as new systems and workflows are introduced.
- During the off-peak winter season (2–3 months), provide additional support in social media management, low-level copywriting, and general marketing tasks.
- Other role specific duties as they arise.
- Bachelor’s degree in Business, Communications, Tourism, or a related field preferred.
- Previous experience in customer support, inbound sales, or a coordination-focused role.
- Excellent communication skills, particularly phone manner and professional email writing.
- Strong organisational skills with the ability to manage multiple enquiries and bookings simultaneously.
- Confidence in learning bespoke booking and invoicing systems (training provided).
- Ability to adapt to a fast-paced environment with fluctuating demand.
- A positive, team-oriented attitude with a willingness to learn on the job.
- Familiarity with the boating, events, or tourism industry is advantageous but not essential.
- Experience in social media management or copywriting is advantageous.
- Friendly, approachable, and customer-focused.
- Calm and composed under pressure, with strong problem-solving skills.
- Detail-oriented, ensuring accuracy in bookings and invoices.
- Flexible and adaptable, comfortable supporting both sales and marketing activities as required
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Wednesday to Sunday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
- HMO with 1 free dependent and other medical reimbursements
- 20 annual leaves + 1 birthday leave
- Work from home allowances
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.
We offer a people-first culture where you're valued, not just counted.
To learn more about us visit our socials:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/
