Your opportunity
We are seeking an IT Support Specialist to provide Level 1 and Level 2 technical support for internal users in a modern, cloud-first environment. This role supports day-to-day IT operations, troubleshooting, and end-user enablement while working within established processes and service management practices.
The ideal candidate is technically strong, customer‑focused, and comfortable working within structured ticketing systems, including Jira Service Management, able to think critically and improve outcomes while still operating within defined processes.
What You Will Do
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
Triage, prioritize, and resolve tickets according to SLAs, defined workflows, and support best practices.
What will make you successful here
Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Additional Duties
In coordination with the Information Security Team to securely configured and maintained, the applications with secure authentication mechanisms, role-based access and support access reviews in accordance with the Identity Management Authentication and Access Control and Data and Platform Security policies.
Adhere to the Change Management policy, which includes documenting, reviewing, and obtaining approval for all normal and emergency changes prior to deployment. Teams must submit a change request, ensure an information security impact assessment is completed, conduct and/or coordinate pre implementation, and ensure approvals are in place prior to implementation.
In conjunction with information security, applying hardening standard configurations and ensuring vulnerabilities are remediated in accordance with the Vulnerability Management policy.
Ensuring firewall configurations align with Data and Platform, including documentation with justifications for all rule changes, remove obsolete rules, and participate in the information security firewall rule reviews.
Maintaining accurate and up to date inventories of hardware, software, and cloud assets throughout their lifecycle—from acquisition to decommissioning. Ensuring assets are classified, assigned to owners, tracked in approved systems, and aligned with the information security policies.
Required Qualifications
Experience supporting both Level 1 and Level 2 issues is preferred
Relevant IT certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft, Google IT Support) strongly preferred
Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Experience supporting identity, access, and permissions (e.g., account access, group membership, MFA/password resets as applicable).
Experience working within structured ticketing workflows, including queues, SLAs, and documentation standards.
Perks/Benefits
Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we ever interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com
