Bilingual Inside Sales Specialist (English/Spanish)

workable • Philippines • Philippines • 2w ago

Bilingual Inside Sales Specialist (English/Spanish) – Pipeline Ownership & Closing

Role Summary

You handle inbound leads, run discovery calls in English and Spanish, and move prospects toward decisions through consistent follow-up and objection handling. You own your pipeline end-to-end—no dropped conversations, no passive waiting.

This role operates in a high-volume, call-driven environment where momentum matters more than perfection.

Filtering signal: This is not for candidates who rely on scripts, avoid follow-ups, or wait for leads to convert themselves.

Core Responsibilities

Inbound Lead Handling & Discovery

When a new lead comes in, initiate contact and schedule or conduct a discovery call without delay.
Run calls in English or Spanish depending on the lead, asking structured questions to understand needs and intent.
Identify whether the lead is qualified and determine the next step before ending the call.

Follow-Up Execution & Pipeline Movement

After every call or interaction, log notes in CRM and set the next follow-up action immediately.
Re-engage unresponsive leads through multiple touchpoints (calls, messages) until a clear outcome is reached.
Move leads forward or close them out—no lead stays inactive without a defined status.

Objection Handling & Conversion

When prospects hesitate, identify the real objection and address it directly during the conversation.
Adjust messaging in real time instead of relying on fixed scripts.
Push conversations toward decisions (book next call, commit, or disqualify).

CRM Accuracy & Pipeline Ownership

Update CRM after every interaction with accurate notes, status, and next steps.
Maintain a clean, organized pipeline that reflects real-time deal status.
Track personal performance through pipeline movement and conversions.

Collaboration & Conversion Improvement

Share patterns from calls (common objections, drop-off points) with the team.
Adjust approach based on what is working in real conversations.

Requirements (Non-Negotiable)

2+ years experience in inside sales, sales, or lead generation.
Fluent in English and Spanish (spoken and written); must be able to switch between both during calls.
Comfortable handling live calls daily, including objection-heavy conversations.
Proven ability to follow up consistently until a lead converts or is closed out.
Able to manage your own pipeline without reminders or supervision.
Comfortable working US-aligned hours in a remote setup.

Tools

CRM systems (HubSpot, Salesforce, GoHighLevel or similar)
Dialers / calling tools
Google Workspace

What We Actually Care About

You follow up more times than other salespeople—and close more because of it.
You move conversations forward instead of “checking in.”
You handle objections directly instead of avoiding tension.
You keep your pipeline clean, updated, and actionable at all times.
You can switch between English and Spanish naturally without losing control of the conversation.
You take ownership of results, not just activity.

What This Role Is NOT