About the role
Assist in various administrative tasks related to our Remote Service Operations. This includes but
it not limited to work orders, parts requisitions, claim filing, and general office operations, ensuring
smooth and efficient daily operations for the team. This role requires strong attention to detail,
effective communication, and the ability to manage multiple tasks simultaneously.
What you'll do
• Generate new work orders based on service needs, ensuring all required information is
accurately entered into the system, including creating digital hard cards.
• Generate parts requisitions for new work orders, ensuring clear communication with the
parts team and confirming parts are pulled for technicians in a timely manner.
• Monitor our digital communication system (Modern) daily for completed tasks by
technicians, ensuring all relevant documentation is present for claims filing.
• Finalize and close work orders after confirming all tasks are completed and necessary
documentation is submitted.
• Submit, track, and follow up on warranty claims for services or materials, ensuring all
documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other
administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the
team and with external contacts.
• Assist the Remote Service Operations Manager with tasks such as generating
spreadsheets and conducting data analysis as required.
Qualifications
Education and Experience:
• Graduation from high school or GED equivalent. College degree a plus.
• 1-3 years of experience in administrative assistant, customer service and/or warranty
operations.
Necessary Knowledge, Skills, and Abilities:
• Highly developed sense of integrity and commitment to customer satisfaction
• Must understand company objectives and possess the ability to make decisions and
undertake actions which balance customer needs with company policies.
• Excellent organizational, analytical, problem solving, and decision-making skills.
• Excellent oral, written, and interpersonal skills
• Takes initiative, is flexible, and has strong attention to detail.
• Ability to solve problems and deal with a variety of variables in situations where only limited
information exists.
• Proficiency in office software (Excel, Outlook, etc.).
• Attention to detail and ability to follow instructions accurately.
We are a Drug Free Workplace and an Equal Opportunity Employer
