Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
About the Role
American Collectors Insurance, part of Philadelphia Insurance Companies is seeking a Systems Administrator II to provide high‑quality business application support. In this role, you’ll support critical Policy, Claims, and Billing systems while partnering closely with business units and senior management to ensure reliable, efficient operations. This position is ideal for an IT professional who enjoys problem‑solving, improving processes, and working in a collaborative, service‑driven environment.
This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ.
What You’ll Do
- Deliver consistent, high‑quality support through phone, email, and ITSM ticketing systems
- Resolve issues on first contact whenever possible and take ownership of complex issues through resolution
- Manage incidents, problems, service requests, and user inquiries in alignment with ITIL best practices
- Monitor ticket queues to ensure SLA adherence and prioritize work appropriately
- Escalate incidents to development or support teams as needed
- Participate in queue management and ticket assignment rotations
- Support multi‑tier application deployments by reviewing release notes and following SDLC and Change Management practices
- Create and maintain documentation, procedures, and knowledge articles for repeatable solutions
- Identify, recommend, and help implement approved process improvements
- Provide technical support and participate in special projects as assigned
- Build strong working relationships with business units, senior leadership, and external vendors
What We’re Looking For
- Bachelor’s degree preferred or equivalent professional experience
- 2–5 years of relevant experience in application or systems support
- Strong analytical and problem‑solving skills with the ability to identify root causes
- Familiarity with ITSM platforms (ServiceNow preferred)
- Working knowledge of ITIL practices and SDLC concepts
- Experience and proficiency with SQL
- Insurance industry experience preferred
- Excellent written and verbal communication skills
- Strong customer service mindset: responsive, collaborative, and consultative
- High attention to detail and ability to manage multiple priorities
- Proven ability to work effectively in a team environment
Compensation: $80-100k/yr depending on experience level, ultimate salary offered will be based on factors such as applicant experience and geographical location
Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program
Weekly Schedule: 40-hour work week, Monday to Friday
About the company: American Collectors Insurance, proudly part of PHLY, has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.
American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx
