International Inside Sales Specialist

jazzhr • United States • US • 15h ago

Job Title: International Inside Sales Specialist
Company: VistaApex Solutions
Location: Remote
Reports to: Director of Strategic Partnerships + Customer Success
Other key dotted lines: Distribution Sales

About VistaApex Solutions
VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview
The International Inside Sales Specialist is responsible for supporting and growing international accounts (all accounts outside of US) for VistaApex and Ribbond through proactive sales outreach, order management, and customer relationship support. This role serves as the primary point of contact for international distributors and customers, coordinating pricing, orders, logistics, and product information while identifying opportunities to increase revenue and expand market presence.

Key Functions
Sales & Account Support

Manage assigned international distributors and customer accounts
Process and follow up on international orders, quotes, and pricing requests, including sales viability assessments
Identify upsell and cross-sell opportunities within existing accounts
Support international sales initiatives, promotions, and product launches
Maintain accurate customer and sales activity records in CRM

Customer & Distributor Relations

Serve as the primary point of contact for international customers and distributors
Respond to inquiries related to establishing new international distributor relationships, products, availability, pricing, and lead times
Coordinate with internal teams (customer service, sales, logistics, regulatory, finance) to resolve issues
Build strong, long-term relationships with international partners

Logistics & Coordination

Assist with international shipping documentation and order requirements
Coordinate with logistics and freight partners as needed
Ensure compliance with international trade, regulatory, and documentation standards

Market & Process Support

Support international market expansion efforts and distributor onboarding
Help identify process improvements to enhance international sales efficiency

Job Requirements
Required

Bachelor's degree
2+ years of inside sales, customer service, or account support experience
Experience working with international customers or distributors preferred
Strong communication and organizational skills
Ability to manage multiple accounts and priorities simultaneously
Proficiency in CRM systems and Microsoft Office (Excel, Outlook, Word)

Preferred

Experience with international logistics, exports, or trade documentation
Experience in manufacturing, medical, dental, or other regulated industries

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit or stand for extended periods during clinical observations, meetings, or desk work.
Occasional lifting, carrying, or handling of dental products, samples, or demonstration equipment (typically under 25 lbs).
Frequent use of standard office equipment such as computers, phones, and video conferencing tools.
Clear verbal and written communication required for customer interactions, presentations, and documentation.
May involve walking or moving around clinical environments and trade show floors.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Regular interaction with cross-functional teams including sales, marketing, customer service, regulatory, R&D
Office-based work for administrative tasks, documentation, and meetings.
Collaboration with internal and external stakeholders in both virtual and in-person settings.
Fast-paced, dynamic environment requiring adaptability and proactive communication.