It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
The DCX Client Services - Home-Based Sales Support Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
REQUIRED CORE COMPETENCIES
Communication Skills – A highly proficient communicator in both spoken and written English with a customer-focused mindset.
Organization & Time Management – Strong ability to prioritize tasks, manage multiple projects, and meet deadlines consistently.
Customer Service Orientation – Committed to delivering outstanding client experiences and building strong working relationships.
Attention to Detail – Accurate in handling job orders, inventory, documentation, and system updates.
Technical Adaptability – Comfortable learning new software, systems, and tools used in sales and promotional operations
Source promotional items and create client-ready presentations
Ensure job order details are accurately captured to support timely and correct deliveries
Coordinate all order shipping and logistics to customers
Communicate with clients regarding schedules, updates, and change orders
Manage and maintain online Company Stores
Attend meetings with clients and internal stakeholders
Participate in industry trade shows to stay current with product offerings and trends
Receive, track, and manage product inventory for the Company Showroom
Maintain office systems and ensure operational organization
Order office and showroom supplies as needed
Manage calendars for in-office meetings with clients and vendors
Support sales growth by managing backend sales processes and order workflows
Additional Job Requirements
Education: College degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-3 years of Sales, Customer, Marketing, or direct promo sales experience.
Customer orientation and the ability to adapt/respond to diverse types of characters.
Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
Software that will be used
Proficient with the Microsoft suite (Word, PowerPoint, Excel, Outlook)
Proficient with Google Suite (Google Sheets, Gmail, etc.)
Industry: Promotions
Written and spoken English skills: Very Proficient
Salary Range: 40,000-45,000
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
