Regional Community Manager, UK & Ireland
Location Requirement:Must reside in the UK or Ireland
Who We Are
The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit membership community that connects and represents the worldwide IT channel. We set our members up for success by providing trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure, and profitable businesses in an ever-changing technology landscape.
Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors, and other channel companies. Formerly known as the CompTIA Community (the membership arm of CompTIA), the association was renamed GTIA in 2025. Our association has a long history of serving businesses in the IT channel and technology professionals.
Through education, training, philanthropy, and market research, GTIA promotes industry growth. We are committed to creating an environment where innovation flourishes and the opportunities and benefits enabled by technology are available to all.
Summary
The Regional Community Manager, UK & Ireland, is responsible for leading and managing the organization’s regional groups to enhance member engagement, foster networking opportunities, and deliver value-added services to meet the needs of our diverse membership base. This role focuses on developing and implementing community engagement strategies, programs, and initiatives to create a vibrant and supportive community environment that enhances member satisfaction, retention, and loyalty.
This role requires a proactive, curious leader who thrives in an autonomous environment, enjoys solving complex challenges, and excels at building meaningful relationships.
Essential Duties and Responsibilities
- Recruit and build a strong volunteer base comprised of industry leaders within different segments of the IT industry (e.g., Managed Services, AI, Data, Cybersecurity, etc.)
- Conduct face-to-face and virtual community meetings
- Facilitate online and in-person discussions within the community for the benefit of the industry segment represented and the IT industry
- Work closely with the community to identify initiatives that provide strong benefits to the IT industry
- Collaborate with different functional teams within the organization to meet the diverse needs of the community (events, research, education, etc.)
- Create content (written and otherwise) related to the regions you lead
- Manage the ongoing business of regions, including setting meeting dates, agendas, minutes, etc.
- Develop community leadership according to GTIA governance structure (executive councils and chairs)
- Organize and participate in industry events to build community and boost brand awareness
- Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
- Build relationships with members, potential customers, industry professionals, and journalists
- Attend industry events
- Perform other related duties as assigned
Key Performance Metrics
- Member Engagement Rate:Measures the level of interaction and participation of members within the community, including participation in workshops, content downloads, and social activities on the community platform or social media accounts. A higher engagement rate indicates more active and involved community members.
- Executive Council Leadership:Act as a leader and facilitator for the Executive Council, ensu ring alignment with organizational vision and priorities.
- Community Growth:Tracks the increase in the number of members within regional groups over time, reflecting the effectiveness of community-building efforts and outreach initiatives. Growth can be measured by new memberships, newsletter subscribers, or social media followers.
- Member Retention Rate:Assesses the ability to maintain the interest and loyalty of existing members by comparing the number of active members over a specific period to the total number at the start of that period. High retention rates suggest successful value delivery.
- Event Attendance and Participation:Evaluates the success of events organized to build community and boost brand awareness, measuring both the number of attendees and the level of engagement during these events.
Skills and Qualifications
- Curiosity about technology and willingness to learn
- Ability to work independently and take initiative
- Creative problem-solving skills with a strategic mindset
- Capable of identifying and tracking relevant community metrics
- Project management skills, including experience managing projects from conception to execution, coordinating with cross-functional teams, and managing timelines and deliverables
- Strong customer service skills, including the ability to build and maintain relationships with community members and influencers
- Attention to detail and ability to multitask
- Experience launching community initiatives
- Strong public speaking skills
- Advanced writing and communication skills
- Strong facilitation skills
- Solid understanding of common technologies within the IT industry
- Ability to effectively analyze and evaluate the merit of ideas, documents, presentations, and discussions
- Proficiency with Microsoft Office products
- Willingness to travel (approximately 40%)
- Total Compensation Range – 76,500 to 95,625 GBP
Education and Experience
- A degree is preferred but not required for this role
- 5+ years of direct experience in a related field
Why Join Us
We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees—we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.
Our team works hard, and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefits, including:
- Medical benefits
- Annual corporate bonus
- Opportunity for spot bonuses up to $2,500
- GTIA contribution towards the workplace retirement account
- Flexible work schedule, with summer hours for five months
- Generous paid time off
- 30-day paid sabbatical after 10 years of employment
- Annual reimbursement for broadband expenses
- Home office equipment reimbursement
- Various other benefits and rewards
GTIA seeks excellence through diversity among its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
