• Handle customer enquiries via phone, email, and social media promptly and professionally.
• Manage booking schedules, confirm appointments, and coordinate with the detailing team.
• Assist with preparing quotes, invoices, and follow-ups to clients.
• Update and maintain customer records and job tracking systems.
• Support marketing efforts, including managing social media posts and ad responses.
• Research and prepare information to improve efficiency and customer experience.
• Provide general administrative support to the owner and team as needed.
• Monitor customer satisfaction and assist in requesting reviews or testimonials.
