Guardian has an opportunity for a Full-Time Remote Site-Support Manager to join our team!
The Remote Support Manager provides operational and administrative support to properties and regional teams across the company portfolio. This role supports site operations during staffing transitions, high-volume operational periods, special projects, and ongoing property support needs.
The position requires strong knowledge of property management operations, accounts receivable, compliance deadlines, reporting, and resident account management. The Remote Support Manager is responsible for ensuring assigned properties operate in accordance with company policies and procedures while supporting compliance with applicable Fair Housing, Landlord-Tenant, and other regulatory requirements.
This role may support multiple properties, regions, and departments simultaneously and serves as a utility support position assisting operational teams as business needs require.
Schedule: 40 hours per week; Monday - Friday.
Compensation: $30.00 - $32.00 / hour (DOE).
Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
Qualification Requirements:
The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
- High school diploma or GED required.
- Minimum three years of administrative, property management, occupancy, or related experience preferred.
- Affordable housing experience preferred.
- Strong organizational skills and attention to detail.
- Ability to manage multiple deadlines and priorities simultaneously.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality of resident, company, and property information.
- Ability to work independently in a remote environment while supporting multiple teams and locations.
- Ability to complete required company training within established deadlines.
- Possess basic technology, internet and general computer use skills and willingness to learn new programs as needed.
- Ability to speak, read and write in English.
- Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
- Represent the company in a professional and positive manner at all times.
- Support assigned properties and regions in meeting operational, occupancy, and financial goals.
- Ensure assigned work is completed in compliance with company policies and applicable regulations.
- Maintain confidentiality of all resident, company, owner, and employee information.
- Accurately record time worked and follow company timekeeping procedures.
- Establish and maintain collaborative working relationships with coworkers, leadership, and site teams.
- Continuously seek improvements in work processes and operational efficiency.
- Perform additional duties and special projects as assigned.
Operational Support
- Complete assigned operational tasks through company ticketing and project management systems.
- Provide remote operational support to properties and regional teams across the company portfolio.
- Maintain detailed notes and updates within ticketing systems for all assigned projects and special assignments.
- Support company initiatives and operational consistency across assigned properties and regions.
- Special projects as assigned.
Reporting and Financial Support
- Prepare, review, and distribute operational and financial reports, including:
- 20th Reports
- 25th Reports
- Additional monthly and special reports as assigned
- Assist with aged receivable review and account clean-up efforts.
- Review resident ledgers and process approved adjustments and corrections.
- Charge and post late fees to resident ledgers in accordance with company policy.
- Review and process Housing Consolidated Receipts and related documentation.
- Assist with monthly financial narratives and supporting documentation.
Accounts Receivable and Collections
- Review Accounts Receivable reports following rent grace periods.
- Prepare and issue required notices, including 30/14 Notices for Non-Payment and other balance due notices.
- Monitor delinquency timelines and coordinate with site teams and supervisors regarding collection activity.
- Process and track move-out balances and accounts sent to collections.
- Ensure move-out accounting and write-offs are completed timely and accurately.
Communication and Systems
- Maintain accurate documentation, narratives, and electronic records.
- Utilize company software systems including property management, ticketing, communication, and reporting platforms.
- Manage and monitor SOCi-related tasks and communications as assigned.
- Collaborate with site teams, regional leadership, and corporate departments to support operational goals.
Guardian – Company Description
Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space. With more than 500 team members, our management portfolio consists of 149 communities across five states.
The Guardian Experience – Our People
Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.
Guardian Offers
In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
AAP/EEO Statement
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.
