Technical Support Specialist - Solar Campaign

jazzhr • Pasig, Philippines • PH • 23h ago

Detail‑Driven Solar Professionals Wanted!
If you excel at accuracy, technical problem‑solving, and delivering top‑tier customer support, this role is for you.
ClearSource is seeking a Technical Support Specialist skilled in permit preparation, system activation, and customer education across major platforms.
With a background in Engineering or Drafting, AutoCAD experience, and 1–3 years in technical or solar support, you’ll ensure homeowners receive smooth activation, clear guidance, and fast issue resolution. We’re looking for individuals who embody the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy.
Join a team that values excellence and helps power a cleaner, smarter energy future. Apply now!

What you will do as a Technical Support Specialist
Solar Permit Preparation

Create accurate solar permit packages that meet AHJ requirements, client processes, SLAs, productivity goals, and quality standards.
Follow assigned schedules and maintain professional, responsive communication.
Participate actively in weekly meetings, 1:1s, and team huddles.

System Activation & Onboarding

Assist homeowners with account setup, system activation, and commissioning
Verify system data accuracy (production, consumption, battery performance, connectivity).
Confirm PTO status and system readiness and guide customers through app setup and basic features.

Customer Support & Education

Educate homeowners on energy production, consumption, and battery functionality.
Handle inquiries via phone, email, chat, and ticketing tools.
Communicate technical details clearly and in customer‑friendly terms.

Troubleshooting & Resolution

Resolve activation and monitoring issues (e.g., offline gateways, missing data).
Collaborate with internal teams and manufacturer support for escalations.
Document issues, solutions, and follow‑ups in CRM and service systems.
Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy).

What We're Looking For

Engineering graduates preferred; or other technical course graduates with at least one year of hands‑on experience using AutoCAD or exposure to solar-related projects.
1–3 years of experience in technical support, preferably within the solar or energy industry.
Familiarity with homeowner support or home technology products, with working knowledge of platforms in solar supports.

What We Offer

Competitive salary – Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) – Because work-life balance matters.
Outstanding career growth opportunities – Learn, advance, and develop your career.
A fun, innovative, and energetic team culture – Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.
Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City