Job DetailsJob Location: Remote -TX - Schertz, TX 78154BASIC FUNCTION:
Advanced knowledge of the DNA Core Platform
Advanced Banking experience in Systems and Back Office (Batch) Operations (Front End and Back Office). General knowledge of Deposit & Lending Operations.
Advanced troubleshooting skills
Partners with staff and developers to solve business challenges through technology solutions
ESSENTIAL FUNCTIONS:
Works with SMEs and business operations to ensure that the batch operations align with the requirements of the business
Review software release notes along with Business Solutions Architects and take the appropriate actions needed to adjust processes and parameters in batch operations to align with current release functionality and business requirements
Assist with the setup and testing of new products, services, and third-party integrations that require batch operations to execute technology solutions
Manage internal and external helpdesk tickets and be a liaison between our business and external vendors
Superior ability to influence team members, foster close working relationships, facilitate meeting and follow-up with action items
Monitor and analyze batch operations data in an effort to proactively keep the system fine tuned and operating at maximum efficiency. Will be required to work with internal IT and Database teams to streamline and monitor day-to-day operations.
Must work with leadership to develop and document operational procedures
SKILLS, KNOWLEDGE, AND TRAINING:
Critical thinking is a must
Must be flexible and willing to adapt to ever changing business needs
Excellent communication skills needed to share data with business owners
SQL Skills and understanding of the DNA Core Database Tables/Functionality
Strong background in batch operations and general system management
Strong knowledge of lights out automation software
Required Experience
10+ Years of Banking Experience with a concentration in Systems Administration
Ability to coordinate with development teams and business owners to ensure testing times align with project goal
Ability to communicate clearly to team, written and oral, regarding testing results
Familiarity with building test plans/scenarios
Personal Attributes
You have a passion for taking care of our customers
Strong written and oral communication skills
High Technical Aptitude
Ability to present and translate complex solutions into general terms
Team player who is always willing to share knowledge and mentor others
Qualifications
