Position Title: Sales Support Coordinator
Reporting To: Sales Support Manager
Location: West
PositionSummary:
AstheSalesSupport Coordinator,youwill bepartoftheField Serviceteamwithinthe Phigenics Sales Organization, reporting to the Sales Support Manager dedicated to supportingthe West Area. This position willbe responsible fora variety of administrative support services for the Account Managers within your assigned area.
KeyResponsibilities:
- Providegeneralsupportandcoordinateavarietyofadministrativeactivitiesforthe field service team, account management team, and external clients.
- Actasacustomerpointofcontactforissuesand questionsrelatingtotheirsupply orders and lab reports.
- Initiatetestingsupplyorderstodesignatedinternalandclientcollectors.
- Work with different areas of the company to ensure needed information is facilitated and received by proper personnel to complete tasks.
- Manageandfacilitate the ChainofCustodyprocessfortesting services.
- WorkinPhigenicscustomersoftwaretoensurereportsareproperlyuploaded, correct people have access, andare receiving proper notifications.
- Participateasneeded in monthly planning meetingsto confirmordersplaced, tracking, and rendered services.
- MaintainanunderstandingoftheremainingPObalancepercontractsoproper billing can be achieved. A tracking system will be provided.
- Maintainandupdatethepre-builtdistributionlistforreportsandscheduledorders.
- Keep accurate records of contacts and ship to address in Phigenics designated systems.
- Supportaccountmanagersin facilitating retests or one-time quotes.
- Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering.
- Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request.
- Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered.
KeyQualifications:
- Education:Bachelor’sdegree preferred
- Experience: 2+ years of experience in sales support, customer service, or an administrative role. Experience in a fast-paced sales environment is a plus.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems such as HubSpot or Salesforce.
- Communication: Strongverbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
- Organizational Skills: Excellent organizational and multitasking abilities, with keen attention to detail.
- Problem-Solving: Ability to troubleshoot and resolve customer and sales team issues in a timely and effective manner.
- Team Player: Acollaborativeattitudeandtheabilitytoworkwellwithin ateam environmentwhilemaintainingaproactiveandindependentapproachtotasks.
Warrenville, Illinois (Remote)
