This is a remote position.
We are looking for a proactive, people-centered Online Community Manager to manage and grow our digital community hosted on the Heartbeat platform. This role is ideal for someone who understands online engagement, values meaningful conversations, and knows how to create a vibrant, supportive, and well-organized community space.
You will be responsible for fostering connections, driving engagement, supporting members, and ensuring our community remains active, aligned, and valuable.
Community Engagement & Growth
Manage daily activity within the Heartbeat platform
Welcome new members and guide onboarding
Initiate discussions, polls, and engagement prompts
Encourage participation and build strong member relationships
Monitor community health metrics and engagement levels
Content & Event Coordination
Schedule and post community updates, announcements, and reminders
Coordinate live sessions, workshops, and virtual events
Repurpose content into engaging posts
Work closely with the content and marketing teams to align messaging
Member Support & Moderation
Respond to member questions in a timely and professional manner
Enforce community guidelines and maintain a positive environment
Address conflicts or concerns with professionalism and empathy
Monitor spam or inappropriate content
Strategy & Optimization
Track analytics and provide engagement reports
Suggest strategies to improve retention and participation
Identify opportunities to increase member satisfaction
Implement feedback loops to improve community experience
Requirements
Qualifications
Proven experience managing online communities (preferably on Heartbeat or similar platforms such as Circle, Mighty Networks, or Facebook Groups)
Strong communication and interpersonal skills
Highly organized and detail-oriented
Tech-savvy and comfortable navigating digital platforms
Ability to work independently and take initiative
Experience with community analytics and reporting is a plus
Key Traits
Warm, empathetic, and engaging
Proactive and solution-oriented
Strong leadership presence
Professional yet approachable
Benefits
Success in This Role Looks Like
High member engagement and consistent activity
Positive member feedback
Strong retention rates
Smooth onboarding experience
Organized and well-maintained community environment
