Are you ready to make a difference in the world of healthcare?
With 500+ employees across 9 countries and one shared mission—to amplify the voice of healthcare professionals—we’rebuilding something meaningful. Helping clinicians connect, learn, and improve patient outcomes (sometimes even saving lives) is powerful work. Join us.
About Sermo
Sermo is the global leader in turning healthcare professional experience,expertise, and observations into actionable insights. With more than 1 million HCPs across 150 countries,Sermooffers an HCP-first online community where clinicians connect around the issues that matter most to them and their patients. Through proprietary, technology-enabled tools, we help surface real-world clinical insights that support pharmaceutical partners, healthcare organizations, and the broader medical community.Learn moreatsermo.com. Sermoisseekingan experienced,proactiveSeniorCommunity Manager tohelpleadand grow our physician community.
In this highly visible role,you’llco-own engagement, retention, and contributor growth across one of the world’s largest online physician networks.You’llblend strategy with execution—designing scalable member experiences, leading contributor programs, and partnering closely with Product, Growth, Lifecycle, and Research to deliver meaningful value for clinicians and measurable impact for the business.
You’llwork alongsidea Directorand Community Managers to evolve our community from program-based operations into a systems-driven growth engine.
- Co-own physician engagement, retention, and contributor growth
- Design and manage onboarding and re-engagement journeys
- Lead physician events, cohorts, and experiential programs
- Partner with Community Manager on content strategy and member relationships
- Ownand efficiently managecontributor programs (CommunityAdvisoryBoard,CreatorProgram, Medical Advisory Board)
- Pilot and scale digital and in-person member experiencesthat provide value and cultivate meaningful connections
- Build pipelines for high-value physician participation
- Design recognition frameworks and repeatable experience playbooks
- Partner with Product to translate physician insights into roadmap input
- Collaborate with Lifecycle on segmentation and email strategy
- Work with Growth tooptimizeacquisition-to-engagement funnels
- Deliver regular insight and performance readouts to leadership
- Mentor junior community team members
- Help operationalize processes and raise execution quality
- Foster a collaborative environmentacross Community andGrowth marketing teams, sharing best practicesfor other community managers to adopt and adapt accordingly
- Contribute to hiring and onboarding as the team scales
- Drive testing of new community features, tools, and initiatives, ensuring they meetphysicianmembers’needs whileachievingcompany goals
- Analyze resultsandtranslatecommunity feedbackintoactionable insights and recommendations for future improvements
- Report on communityKPIsand membersentiment; make actionable recommendations based on these data points
- Use datatocontinuouslyrefine community strategy and performance
- 6–10years experiencein community, growth, product marketing, or member experience (healthcare strongly preferred)
- Experience working with professional or healthcare audiences
- Proven ability to own outcomes—not just run programs
- Strong strategic thinking paired with operational excellence
- Excellent stakeholder management and communication skills
- Comfortable building systems in ambiguous environments
- Demonstrated experience scaling community initiatives from 1 to n
- Familiarity with community KPIs and data-driven decision making
- Track recordof carrying projects through from concept to execution
- Understanding of healthcare community needs and challenges
- Proven people leadership and collaborative mindset
- Strong project management and organizational skills
- Passion for building communities that deliver real member value
- Growth mindset and ability to work independently
- Competitive salary and comprehensive benefits package
- Remote flexibility with a supportive, mission-driven team
- A unique opportunity to shape aglobal physiciancommunity and make a significant impact on healthcare leaders
- Opportunities for professional growth and career advancement within a leading healthcare technology company
- Increased physician participation and retention
- A growing, engaged pool of physician contributors
- Clear, measurableonboarding journeys
- Events and programsoperatingon repeatable systems
- Strong cross-functional alignment and visibility into community impact
Ifyou’repassionate about building andmaintainingthriving onlinecommunities andwant to be part of an innovative team at the forefront of healthcare,we’dlove to hear from you!
