Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the CareTria Team!
The Pharmacy Application System Administrator serves as the primary technical owner for pharmacy‑facing applications, with a focus on telephony configuration and IVR administration, pharmacy management systems (e.g., PrimeRx, ePost), custom inventory management tools, and related integrations (Salesforce, Active Directory, and other internal systems).
This role functions as the operational bridge between Pharmacy Operations, IT, end users, and external vendors—responsible for supporting, optimizing, and enhancing the platforms that drive Knipper’s mail‑order and fulfillment pharmacies.
Remote work available, but must be able to travel 15% to our variety of locations when necessary.
Sponorship now or in the future is not being offered for this full- time regular hire role.
Responsibilities
Qualifications
MINIMUM JOB REQUIREMENTS:
- Bachelor’s degree in information systems, Computer Science, or related field — or equivalent experience.
- 5- 2+ years of hands‑on experience administering telephony configuration, including IVR design and scripting (NICE, INContact, or equivalent).
- Strong understanding of pharmacy operations, preferably in a mail-order or specialty
- Experience supporting or integrating pharmacy management systems (PrimeRx, ePost, QS/1, or similar).
- Familiarity with Salesforce, Active Directory, and Jira for user management and ticket workflows.
- Proven ability to work cross-functionally with non-technical users in a regulated environment.
PREFERRED EDUCATION AND EXPERIENCE:
- Knowledge of telephony configuration, including IVR and SMS Certification(s)
- Prior experience in a pharmacy IT, pharmacy informatics, or systems analyst
- Exposure to HL7, API integrations, or data flow between call center and dispensing systems.
- Background in healthcare operations and/or pharmacy operations; Pharmacy Technician license is preferred but not required (can be obtained after hire).
KNOWLEDGE, SKILLS & ABILITIES:
- Strong analytical thinking with advanced troubleshooting and scripting skills
- Excellent communication and stakeholder management abilities
- Proven project ownership with the ability to manage competing priorities effectively
- Highly organized and detail‑oriented, with a focus on thorough documentation
- Effective time management skills.
PHYSICAL DEMANDS:
- Location of job activities 100% inside
- Noise and / or vibrations exposure
- Reaching (overhead), handling, and feeling
- Stand and sit for prolonged periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
