At Workwize, we’re revolutionizing how businesses support their global teams.
At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.
With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.
Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.
LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!
About the Role
Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?
JoinWorkwizeas aTechnical Support Specialistwithin ourCustomer Operations Team.
In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendeskandLinear/Jira, always aiming for speed, clarity, and quality.
Your mission:Deliver accurate, timely supportwhile actively contributing to the continuous improvement of our tools, documentation, and processes.
Responsibilities
As a Technical Support Specialist, you'll act as theprimary technical contactfor our client-facing teams and serve as the bridge betweenCustomer Support and Engineering.
Your key responsibilities include:
Technical Investigation & Triage
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Investigate and resolve technical issuesusing APIs or databases.
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Resolve technical issues such as user reactivations, order cancellations, and API-related questions.
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Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.
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Triage and filter tickets to protect Engineering focus and improve response efficiency.
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Document all cases clearly and escalate only when necessary.
Platform & IT Knowledge
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Build and maintain deep knowledge of the Workwize platform, features, and tools.
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Stay current with updates, new features, and process changes.
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Support internal teams with technical questions, includingMDM device setupandwarehouse device wipe-upprocedures.
Cross-Team Collaboration
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Translate technical concepts for non-technical teams and vice versa.
- Working with tech/engineering team on escalations
- Collaborate with customer support teams
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Flag recurring technical issues and recommend process or documentation improvements.
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Manage tickets inZendeskand log validated bugs inLinear(or Jira) as needed.
Qualifications and Skills
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3+ years of experience in atechnical supportorcustomer supportrole, preferably within aSaaSor tech company.
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Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.
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Intermediate technical knowledge, including experience with tools likeMySQL,Postman,Cursor, and APIs.
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Proficiency withZendesk,Jira, orLinear.
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Excellent communication skills — both technical and non-technical — with a customer-first mindset.
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Experience working cross-functionally with Customer Success, Operations, and Tech/Engineering.
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Highly organized, detail-oriented, and solutions-driven.
Workwize offers:
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Work remotely from South Africa with a flexible schedule.
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Join a growing international startup with a supportive and transparent culture.
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Collaborate with cross-functional teams across Europe and beyond.
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Bring your ideas — we value continuous improvement and initiative.
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Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team!
