As an Administrative Assistant, you will play a crucial role in managing the end-to-end IT procurement process for hardware, software, and peripherals. Your responsibilities will include identifying and evaluating suppliers, negotiating contracts, and maintaining strong vendor relationships. You will ensure timely and cost-effective acquisitions while adhering to service level agreements and company policies. Additionally, you will collaborate with internal stakeholders, resolve procurement issues, and maintain accurate documentation. Your technical skills will be utilized to streamline processes and provide efficient support to the GP Service Desk.
Key Responsibilities:
Manage the end-to-end procurement process for IT hardware, software, and peripherals.
Identify and evaluate suppliers, negotiate contracts, and establish strong vendor relationships.
Ensure timely and cost-effective acquisition of IT products and services.
Adhere to GP IT Service Desk Service Level Agreements
Be aware of supplier/vendor/third party SLAs
Collaborate with internal stakeholders across different time zones to understand and fulfil their IT procurement needs.
Ensure compliance with company policies, legal requirements as part of any procurement
Resolve any procurement-related issues or discrepancies in a timely manner.
Be able to handle any upset requesters, in a polite and professional manner
Keep all Procurement related documentation updated as and when needed.
Use your technical skills to save time on the GP Service desk (EG: when a request comes to IT procurement and there may be a need for Service Desk to troubleshoot, but you think that could waste time due to the issue presented)
Rightsizing software licensing with end users
Qualifications
Strong customer service skills
Strong communication, and interpersonal skills
Negotiation skills
Knowledge in the software and tools we procure
Knowledge of IT products, services, and market trends.
Ability to manage multiple priorities and work under tight deadlines.
Excellent problem-solving skills
Ability to work effectively in a remote setup and manage tasks across different time zones, as part of a team.
Extras:
Maintain up-to-date knowledge of market trends and emerging technologies in the IT sector.
Track and report on procurement activities keeping the IT Service Desk updated
Able to express any feelings and thoughts on cost-saving initiatives
Assist in the development and implementation of procurement best practices.
Consider time saving initiatives
