At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.
As a Administrative Assistant, you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidi’s support processes and work with our team to develop and scale the Patient support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth.
Requirements
- 2+ years of experience in a Customer Support role.
- Background in healthcare is a strong advantage.
- Strong understanding of how to communicate and collaborate with U.S.-based customers.
- Ability to work a fixed schedule aligned with GMT-5 (11 AM - 8 PM).
- Ability to deeply understand patient concerns and respond with clarity and care.
- Strong skills in quickly identifying the core issue and choosing the most effective resolution path.
- Confident decision-making and the ability to resolve patient requests efficiently.
- Capacity to remain calm, professional, and service-oriented - even in challenging interactions.
- Consistently positive, empathetic, and solution-focused communication style.
- Hands-on experience with Electronic Health Records (EHR) systems for accurate documentation and information retrieval.
- Solid understanding of HIPAA guidelines with strict adherence to patient privacy and data protection standards.
Responsibilities
- Answering incoming patient calls promptly and professionally.
- Make outbound calls to patients when needed.
- Return missed calls.
- Follow all SLAs within their timeframes.
- Keep them informed if a wait is needed.
- Provide clear, empathetic, and respectful communication in every interaction.
- Escalate patient issues that aren’t FCR to the correct department or team lead immediately.
Why Join MEDvidi:
- A chance to contribute to a high-impact, product-driven company in the medical tech space.
- Clear growth opportunities and a competitive compensation package.
- Fully remote collaboration from any EU country under a B2B model.
- Health insurance available after the probation period.
- Sports & wellness compensation.
- 19 paid vacation days annually.
- 4 additional wellness days each year.
- Paid sick leave for the first 5 working days.
- Thoughtful gifts for key life events.
- Personalized English lessons through Preply.
Ready to make an impact? Send us your profile - let’s build something meaningful together.
