Our client is a mission-driven leader in accessible, career-focused education. They empower individuals with flexible, industry-aligned learning solutions and leverage data and technology to support student success and career growth. Their commitment to practical skills, measurable outcomes, and learner advancement helps people thrive in today’s evolving job market.
Location
Fully Remote | 9 AM – 5 PM EST
Role Overview
The Social Media Community Manager will oversee and unify the brand’s voice, tone, and presence across Facebook, Instagram, and LinkedIn. This role centers on quality control, consistency, and day-to-day community management, not aggressive growth or content creation from scratch. The specialist will approve content, manage contractors, refine messaging, and repurpose existing assets to maintain a polished, on-brand social presence.
Key Responsibilities
Brand & Content Oversight
Oversee and unify branding, tone, and voice across platforms, ensuring all posts align with established standards.
Approve or reject content as the final gatekeeper for quality and consistency.
Optimize and repurpose existing content, adapting copy and visuals to each platform.
Provide copywriting support to refine and tailor messaging for clarity and impact.
Community & Contractor Management
Manage day-to-day community interactions, responding to comments, messages, and engagement professionally.
Enforce deliverables and standards with internal teams and contractors.
Build basic SOPs for online engagement, including guidelines for interacting with leads and followers.
Operational Excellence
Schedule and publish content across up to 15 small accounts with a focus on consistency and reliability.
Perform QA on all assets to ensure accuracy and polish before publication.
Use basic design skills (e.g., resizing images, assembling posts) to prepare content.
Prep provided copy and assets for social media, making minor adjustments for platform requirements.
Platform & Communication Management
Monitor and manage Meta (Facebook, Instagram), LinkedIn, and potentially blog/podcast environments.
Handle light community management to foster positive interactions and address inquiries.
Tailor communication for both DTC and education-driven audiences, including students, customers, and partners.
Qualifications
Experience
2–3 years of experience in social media community management, preferably with a DTC background.
Experience managing multiple accounts with a focus on maintenance and quality control.
Familiarity with basic design tools such as Canva or Adobe Spark.
No content creation from scratch; experience in optimization and curation.
Skills
Strong English fluency and copywriting ability, with skill in refining and adapting messaging.
Detail-oriented, with a high standard for brand consistency, grammar, and presentation.
Organized and capable of maintaining reliable scheduling and planning.
Proactive communicator able to manage community interactions professionally.
Adaptable and skilled at repurposing content for different platforms and audiences.
Collaborative mindset for working with internal teams and contractors.
What Success Looks Like
Consistent, on-brand presence across all platforms with polished, approved content.
Smooth, professional community interactions that build trust and engagement.
Reliable, error-free scheduling and publication across all assigned accounts.
Clear SOPs that guide unified, brand-aligned team interactions.
Effectively repurposed content optimized for each platform without requiring new assets.
Opportunity
This role is ideal for a process-driven, quality-focused professional who enjoys maintaining and refining a brand’s social media presence. It offers a stable opportunity to uphold high standards, engage meaningfully with communities, and ensure the brand consistently shows up with clarity and intention, without the pressure of aggressive content creation or rapid scaling.
Application Process:
To be considered for this role these steps need to be followed:
