This is a remote position.
Schedule:
- Full-time, Mon to Fri, 8:00 AM to 4:30 PM Las Vegas PST, 1 hour unpaid break = 37.5 paid hours per week.
Client Timezone: Pacific Time, Las Vegas
Client Overview
Join a thriving residential and commercial cleaning franchise in Las Vegas! This dynamic company services 100-150 clients weekly across the entire Las Vegas Valley. With a commitment to quality and customer satisfaction, they’re seeking a key team member to help drive their continued growth and success.
Job Description
Become the linchpin of daily operations for a bustling cleaning service provider as their Bilingual Administrative Assistant. In this pivotal role, you’ll manage a high volume of client interactions, coordinate team communications, and oversee various administrative tasks. Your bilingual skills will be crucial in bridging communication between English-speaking clients and Spanish-speaking team members. This position offers a unique opportunity to significantly impact the company’s efficiency and client satisfaction while working in a dynamic, growth-oriented environment.
Responsibilities
- Manage inbound and outbound calls with clients and team members, seamlessly switching between English and Spanish as needed
- Efficiently schedule and organize cleaning appointments for a diverse portfolio of residential and commercial clients
- Provide top-notch customer service, handling client inquiries and concerns with professionalism and care
- Facilitate clear communication between English-speaking clients and Spanish-speaking team members, ensuring smooth operations
- Coordinate and optimize team member schedules and assignments to maximize efficiency
- Support sales efforts through both inbound and outbound calls, contributing to the company’s growth
- Manage documents and perform various organizational tasks to maintain smooth business operations
- Participate in daily interactions with business owners, providing updates and managing tasks to drive business success
- Utilize and maintain customer management systems to ensure accurate client information and streamlined processes
Requirements
- Fluency in both Spanish and English (speaking, reading, and writing) is essential
- Exceptional communication skills in both languages, with the ability to switch effortlessly between the two
- Strong organizational skills and the ability to manage time effectively in a fast-paced environment
- Proficiency in using computer systems and software, with the ability to quickly adapt to new technologies
- Customer-centric mindset with a professional demeanor and the ability to handle challenging situations gracefully
- Demonstrated ability to multitask and manage multiple responsibilities efficiently
- Sales-driven attitude and experience in handling sales calls (preferred)
- Familiarity with scheduling and customer management systems (preferred)
- Ability to work remotely with provided necessary hardware (computer and internet)
- Flexibility to work Monday through Saturday, approximately 7:45 AM to 5:00 PM Pacific Time
- Self-motivated individual with a proactive approach to problem-solving and continuous improvement
