Job Title: Community Manager
Job Type: Full-time / Remote
Time Zone: PST time zone
Job Overview:
Our client is seeking a Community Manager to build, grow, and engage a passionate online community around their lifestyle brand. This fully remote role combines digital relationship management, social engagement, and community activation. The ideal candidate is energetic, empathetic, and an exceptional communicator — someone who thrives on connecting with people and creating meaningful online experiences that strengthen brand loyalty.
Responsibilities:
- Engage daily with followers across all social media platforms through comments, direct messages, stories, and community interactions.
- Manage and grow key community channels, including Facebook Groups, WhatsApp chats, and the brand ambassador program (via Social Snowball or similar platforms).
- Plan and execute community engagement initiatives such as polls, giveaways, live sessions, Q&As, and content challenges.
- Gather insights and feedback from community interactions to share with the marketing team for continuous improvement.
- Support ambassador onboarding and maintain communication to foster a strong sense of connection and enthusiasm within the brand’s community.
- Track engagement metrics and report on community growth, sentiment, and participation trends.
- Excellent written and verbal communication skills in English — clear, engaging, and professional.
- Strong interpersonal and relationship-building abilities with a genuine passion for connecting with people.
- Minimum of 2 years of experience in community management, customer engagement, or social media moderation.
- Proficiency with community and communication tools such as Facebook Groups, WhatsApp, and ambassador management platforms (e.g., Social Snowball).
- Highly organized, proactive, and capable of managing multiple projects and conversations simultaneously.
- A collaborative mindset and enthusiasm for fostering vibrant online communities.
