GFIC is looking fo
Technical Support Specialist
- Experience with hydrocolloids (carrageenan, pectin, fibres) or stabiliser systems.
- Location: Flexible / Barcelona
- My Client is a specialist ingredients company focused on textural solutions and hydrocolloids (carrageenan, tara, pectin, functional fibres) for food, personal care, cosmetics and pharmaceutical markets.
- We combine hands‑on application expertise, tailored technical support and international distribution to solve customers’ texture, stability and processing challenges.
- We are hiring a Technical Support Specialist to provide market‑focused product recommendations, technical trainings and hands‑on support from lab trials to industrial scale‑up.
Aufgaben
- Propose rapid, market‑appropriate product recommendations from our portfolio.
- Guide customers through lab, pilot and industrial trials; provide troubleshooting and adaptations.
- Train and coach sales colleagues on product benefits, differences and commercial value.
- Record recommendations, trial results and customer feedback in company databases; keep records current.
- Run lab demo sessions and client trainings; accompany sales visits when technical expertise is needed.
- Create technical marketing materials (bulletins, presentation slides, videos, whitepapers).
- Support trade show preparation, tastings and prototype demos.
Qualifikation
What we’re looking for
- Degree or advanced technician qualification in Food Science, Food Technology, Chemistry, Food Biochemistry or related field.
- Minimum 5 years’ experience in product development, applications or production within food companies.
- Strong knowledge of GLP, food safety (HACCP), hygiene, basic metrology and relevant market regulations.
- Excellent spoken and written English; bilingualism is an advantage.
- Comfortable with laboratory work and customer‑facing technical support; open to travel.
- Strong organisation, autonomy, teamwork and clear technical communication skills.
Nice to have
- Experience with hydrocolloids (carrageenan, pectin, fibres) or stabiliser systems.
- Prior technical sales or applications role supporting B2B food customers.
- Experience producing technical content for digital channels.
What success looks like
- High rate of successful pilot → industrial transfers.
- Faster time from recommendation to trial start.
- Clear, up‑to‑date application database and positive customer feedback from trainings/demos.
Why join us
- Hands‑on technical role with direct impact on product launches and customer success.
- International exposure across diverse markets and marquee food manufacturers.
- Collaborative, learning‑focused environment with opportunities to present at trade shows and seminars.
