Role Details

Type of Support: Email, Chat, and Phone Support
Contract Duration: Permanent
Work Schedule: 1:00 am to 9:00 am, Two consecutive days off
Work Type and Location: Work from home, San Pedro Sula and Tegucigalpa
Expected Start Date: November 20th, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

We are looking for a motivated Technical Support Specialist II to support our partner in the Medical Field. To support this team, we are searching for candidates with strong technical/customer support skills, excellent communication skills, attention to detail, a passion for healthcare, and the ability to provide customers personalized support through phone, email, and chat.

In this role, you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brands, products, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.

What You’ll Do:

Be responsible for the accurate documentation of the investigation
Support customers through equipment repair, service maintenance, calibrations, and help desk support
Responsible for completing investigations by the due date and performing a peer review of investigations ready for closure.
Responsible for the ongoing review of new information that pertains to the investigation
Provide excellent, friendly, and positive customer service via email, chat, and/or phone
Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
Analyze recurring customer issues and create insight reports to help our Partners make their businesses better
Able to work independently and collaboratively

What We Expect From You:

Excellent English skills both verbal and written (EFSET results must be at the C2 level)
Excellent problem-solving and communication skills
Organized, accountable, and responsible
Excellent time management skills; Punctuality and adherence to schedule required
Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills
Ability to work in a fast-paced environment
Savvy with web, computer, and smartphones
Passion for creating an exceptional customer experience
Eager and curious to learn

What You’ll Get In Return:

Work type - Hybrid model
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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