Job Title: Bilingual Appointment Setter & Patient Coordinator
Job Code: FK-HHWC
Position Type: Part-Time
Working Hours: 3:00 PM – 6:00 PM, Monday to Friday; 9:00 AM – 1:00 PM on Saturday (Pacific Daylight Time)
Salary Rate: $6–$8 per hour
Job Responsibilities:
- Convert inbound leads from Instagram campaigns into scheduled appointments through timely and effective follow-up
- Manage and coordinate referrals from physicians and partner providers, ensuring seamless patient intake
- Schedule, confirm, and reschedule patient appointments while maintaining calendar accuracy
- Communicate professionally with patients in both English and Spanish, providing clear guidance and support
- Perform insurance verification, including eligibility checks and benefits clarification
- Maintain accurate and up-to-date patient records in Reviva EHR
- Handle administrative tasks such as data entry, documentation, and follow-up tracking
- Deliver exceptional customer service, addressing patient inquiries and concerns promptly
- Collaborate with internal teams to ensure smooth patient flow and operational efficiency
- Track lead conversion and appointment metrics to support performance goals
- Bilingual proficiency in English and Spanish (required)
- At least 1 year of proven experience in appointment setting, lead conversion, or patient coordination
- Background in healthcare administration or medical virtual assistance preferred
- Experience with insurance verification and patient eligibility checks
- Familiarity with EHR systems (experience with Reviva EHR is a plus)
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to work in a fast-paced, patient-focused environment
- Proficient in CRM tools, scheduling platforms, and basic administrative software
- Results-driven mindset with attention to detail
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
