Department: Sales
Reports To: Sales Manager
Location: Virtual/ Remote
Employment Type: Full Time
About Us
At Gophermods, we believe every student deserves access to the technology they need to learn and grow. Founded in 2010 in Minneapolis, MN, we've built a nationwide reach by supporting schools and small to medium-sized businesses through every stage of the technology lifecycle, including device repair, refurbishment, sales, accessories, and professional services.
We're a small company with a big mission, guided by three core values: setting the standard, being curious, and thriving together. Our team is innovative, fast-paced, and collaborative. We are always looking for new and better ways to tackle challenges. If you're looking for meaningful work that makes a real impact, we'd love to have you on the team.
Position Summary
We are a growing IT tech repair company looking for a highly organized and detail-oriented Sales Support Administrator to join and support the expansion of our sales team. This role is critical to ensuring our sales operations run smoothly and efficiently. The ideal candidate is an excellent communicator who thrives working independently, can manage multiple priorities with ease, and takes pride in getting the details right. A passion for technology and an understanding of the IT repair industry is a strong plus.
Key Responsibilities
CRM Management & Reporting
- Maintain accurate and up-to-date records within the CRM system
- Ensure all client and prospect data is properly entered, organized, and maintained
- Track repair quotes, sales activity, and client interactions
- Provide regular pipeline and activity reports to sales leadership
- Track key KPIs such as lead response time, quote conversion rates, and calls booked
Lead Management & Prospecting
- Triage and qualify incoming leads in a timely manner
- Perform data enrichment on new leads to ensure complete and accurate contact, company, and equipment information
- Support prospecting efforts to help build and maintain a healthy pipeline of businesses and clients in need of IT repair services
- Execute follow-up sequences with leads and prospects on a defined schedule
- Re-engage cold or stale leads in the pipeline to maximize conversion opportunities
Sales Support & Coordination
- Schedule and set up all sales calls and appointments
- Prepare and send quotes for IT repair services including hardware repairs, device maintenance, and related technical solutions
- Follow up on outstanding quotes that have not yet been accepted
- Manage and organize sales-related email communications
- Follow and uphold the established sales process at every stage
- Help build, refine, and document standard operating procedures (SOPs) for the sales process to support the growth and scalability of the team
Client Onboarding
- Facilitate the onboarding process for new clients
- Ensure all service agreements are properly completed, signed, and filed
- Coordinate with internal teams to ensure a seamless handoff from sales to service delivery
Qualifications & Skills
- Detail-Oriented: Strong attention to accuracy in data entry, documentation, and follow-through
- Excellent Communicator: Clear and professional written and verbal communication skills
- Highly Organized: Able to manage multiple tasks, systems, and deadlines simultaneously
- Independent & Self-Motivated: Comfortable working autonomously in a virtual environment with minimal supervision
- Strong Prioritization Skills: Able to quickly assess urgency and importance to effectively manage daily workload
- Experience with CRM platforms (e.g., HubSpot, Salesforce, etc.)
- Prior experience in a sales support or administrative role preferred
- Familiarity with the IT repair or managed services industry is a strong plus
- Basic understanding of IT hardware, devices, and common repair terminology preferred
- Proficiency in email management and standard business tools (Google Workspace, Microsoft Office, etc.)
Schedule & Work Environment
- Fully remote/virtual position
- Hours: Monday – Friday, 8:00 AM – 4:00 PM CST
- Must be available and responsive during scheduled work hours
- Must have reliable internet access
Gophermods is an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and identities. We firmly believe that a diverse team drives innovation, strengthens our training programs, and better serves our communities.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need reasonable accommodation at any point during the application or employment process, please let us know. We're happy to help.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Gophermods reserves the right to amend and change responsibilities to meet organizational needs.
