Who We Are:
Auto Approve is a fast-growing, multi-million-dollar fintech organization. We are disrupting the way people pay for their cars and trucks, saving customers over $1,000 a year. Auto loans are complicated, confusing, and too costly. Auto Approve makes it simple for our customers to save money and enjoy life more. With the help of our private equity backers, we are revolutionizing the auto finance industry.
We recently crossed the $5B loan milestone, helping over 150,000 customers refinance loans; putting more money back in their pockets for things that matter the most. 3 of the past 4 years, Auto Approve has been recognized on Inc. 5000’s list of Fastest Growing Private Companies and most recently received the distinction of inclusion on BuiltIn’s Best Places to Work List in Chicago.
We have big goals and growth in mind for 2026, and our Contact Center Systems Administrator will have an opportunity to grow personally and professionally while having a direct impact in helping Auto Approve achieve our aggressive growth goals into the future.
Most of our team members join us because they connect with our mission of providing services that make it simple for our customers to save money and enjoy life more. We provide a fast-paced, enthusiastic atmosphere that thrives on constant improvement. We offer a competitive compensation package, a full suite of medical benefits (including dental, vision, pet insurance, and more), and PTO and holidays. We are looking for individuals to demonstrate an entrepreneurial spirit, promote fresh ideas, and serve as an agent of change. The Contact Center Systems Administrator will join our rapidly growing team remotely.
What You’ll Do:
As a Contact Center Systems Administrator, you will ensure that contact center technologies are stable, secure, compliant, and correctly implemented, while enabling the business to execute dialing, routing, and agent enablement strategies safely and reliably. This role serves as the primary technical owner for our core contact center platforms (Talkdesk) and supporting systems, translating approved business requirements into controlled, compliant, and resilient system configurations.
You will administer, govern, and optimize the platform and related technologies to support efficient and reliable operations. This includes configuring and maintaining platform capabilities, enforcing compliance and security controls, managing user access and licenses, and ensuring integrations and telephony components function as intended. You will partner closely with business stakeholders to implement approved routing, IVR, and dialer designs, while maintaining strong change management, documentation, and release discipline across all contact center systems.
The role’s day-to-day duties include (but are not limited to):
- Configure, customize, and maintain our Talkdesk CCaaS platform to support approved business requirements
- Provision and deprovision users, roles, permissions, skills, queues, and phone numbers
- Manage user access, license assignments, and permission structures
- Audit licenses, system access, permissions, and inactive users on a regular cadence
- Design and implement inbound routing logic and IVR flows
- Configure dialer and campaign settings based on approved business requirements
- Configure telephony, carrier connections, and number management
- Enforce TCPA, DNC, call recording, consent, and dialing window rules within system configuration
- Maintain and monitor Talkdesk integrations and data flows (CRM, LOS, Coaching Tools, etc.)
- Collaborate with stakeholders to translate business needs into compliant technical solutions
- Monitor platform performance, stability, and data integrity
- Provide technical troubleshooting and platform support to end users, supervisors, and operations leaders
- Own production configuration changes, release control, rollback planning, and audit logging
- Serve as the primary technical escalation point for Talkdesk incidents, outages, and defects
- Coordinate vendor escalations and support cases with Talkdesk and telephony providers
- Maintain platform documentation, configuration records, and architecture diagrams
- Support change management and controlled release processes
What You’ll Need:
- 3+ years of telecom experience working with Talkdesk or 5+ years with similar CCaaS platforms
- Strong technical proficiency in contact center configuration, call routing, IVR design, and platform administration
- Experience with user access controls, permissions, and license governance
- Experience implementing compliant dialing and call handling configurations
- Experience supporting system integrations and data flows with CRM and internal systems
- Strong troubleshooting and incident response skills
- Experience with change management and release controls
- Excellent communication and stakeholder collaboration skills
- Data analysis experience using platform metrics to identify issues and improvement opportunities (preferred)
- Proven success in a fast-paced, high-growth environment (preferred)
- Experience incorporating AI features into CCaaS implementations (preferred)
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements: This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement: Auto Approve provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auto Approve complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Applicants must be legally authorized to work in the United States.
