• Send dispute letters for credit repair clients using the existing software system
• Process newly onboarded clients and initiate the dispute workflow
• Enter and update client information in the system
• Track dispute progress and ensure all documentation is submitted correctly
• Respond to client inquiries and follow up on missed calls related to credit services
• Answer incoming calls during business hours
• Assist with administrative data entry for tax clients
• Maintain accurate records of client disputes and client communications
