Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Job Overview:
At Ross Video, we are Living Live! We are at the cutting edge of live video production, powering much of the world’s most compelling content with our smart production solutions. We are looking for a dynamic, organized, and motivated Renewal Subscription Sales Specialist to join our team.
The Renewal & Subscription Sales Specialist (RSS) position is a blending of service & sales motions. The RSS team will be focused on achieving their individual team quota as well as working in partnership with our Regional Sales Managers and Inside Sales team members, to help achieve annual team sales targets. Each RSS member must possess a hybrid skill set. Extremely strong attention to detail to build renewals, search asset lists and prepare lengthy proposals as well as the confidence and professionalism to be customer facing and selling our extended coverage program, as well as subscription-based products.
Adhering to the principals of the ‘Ross Way to Sell’, the RSS team, will contribute and drive recurring revenue sales as well as subscription, SAAS and cloud product sales, to ensure long-term customer success with all our product offerings. Amplifying focus on customer loyalty as a high importance, to ensure long term customer success rates.
Who you report to: Manager, Renewals & Subscription Sales
What we offer:
Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.
What the job is all about:
- Managing the different components of subscription product sales and support renewals
- Preparing the renewal proposals, and notifications as required.
- Contacting end users/Business Partners directly to discuss renewal and/or subscription contracts.
- Partnering with team members, both on the Renewal & Subscription Sales team as well as Regional Sales Managers, Inside Sales and Sales Operations to ensure effective communication both internally and externally to drive sales of our RossCare extended coverage program and subscription products.
- Escalating customer pain points to Tech Support team and ensure customers are supported during times of dissatisfaction.
- Forecasting trends and suggestions on how those trends can enhance retention rates on our subscription-based products
- Bridging the gap between Sales, and Service/Customer Success.
- Refining renewal strategies that proactively engage a client to renew YoY
Who you are:
- 5+ years of experience in the fields of sales, customer success, or renewal sales – or in the B2B SaaS industry is a huge advantage.
- Highly focused; able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction
- Ability to work in a fast paced, dynamic environment.
- Strong communication skills
- Extremely detail orientated
- Build lasting business relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility.
- Strong-working knowledge Salesforce.com, MS-Office package and general computer software.
- Experience with the ‘Ross Way to Sell’ an asset.
This position is home-based with occasional travel to sales events and industry trade shows.
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
