Overview
Build the Future
As a Sales Support & Implementation Consultant, you will play a vital role in shaping seamless teaching and learning experiences by supporting the deployment of digital resources, coordinating implementation activities, and ensuring accurate, high-quality data and workflows. Your work directly contributes to successful customer outcomes and strengthens our ability to deliver innovative, accessible, and effective learning solutions across diverse markets.
How You Can Make an Impact
In this role, you will strengthen the connection between our sales, implementation, and customer success functions. By ensuring smooth deployments, validating essential information, and supporting instructors, students, and internal teams, you will help accelerate adoption of our digital platforms and contribute to a positive customer journey. Your coordination, accuracy, and proactive support will help drive successful implementations, support data-driven insights, and empower learners and educators globally.
What You Will Be Doing
- Instructor Resources Management: Process instructor resource and sampling requests, ensuring timely delivery of accurate materials.
- Account Creation & Validation: Create and validate instructor and student accounts to support smooth deployments.
- ISBN Validation: Conduct precise ISBN checks to maintain the accuracy of learning materials.
- Customer Support Coordination: Provide thorough customer support, troubleshooting issues and partnering with CXG and Integration teams.
- Implementation Activities: Manage institutional and private offer creation, eBook provisioning, and course builds for seamless implementation.
- Course Mapping & Order Management: Support initial course mapping and manage small, recurring orders efficiently.
- Usage & Account Health Reporting: Run, update, and validate usage and health reports.
- Inside Sales (Emerging Markets): Contribute to inside sales activities focused on emerging markets.
- Data Insights & Student Digital Support: Support data analysis needs and provide digital assistance to students.
Additional Responsibilities
- Support Sales teams by enabling digital product/platform implementations across various teaching and learning models.
- Complete additional tasks as assigned by the manager to support Customer Success team goals.
- Maintain Salesforce (SFDC) updates, ensuring clean and accurate data.
Skills & Qualifications
- Bachelor’s degree in business, Marketing, Communications, or related field (or equivalent experience).
- 2–3 years of experience in sales support, customer service, or solutions implementation; experience in EdTech or technology is a plus.
- Strong verbal and written communication skills, analytical ability, and customer-service mindset.
- Excellent organizational and time-management skills with the ability to handle multiple tasks and deadlines.
Digital Skills & Capabilities
- Proficiency in CRM systems, especially Salesforce.com.
- Experience with data analysis/reporting tools (e.g., Tableau or similar).
- Familiarity with digital learning implementations, including eBook provisioning, course builds, and LMS integration exposure.
Why work for us?
At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.
McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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