Vince Neil Piamonte | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Technical & Industry-Specific Skills:
- Live Chat & Customer Support
- Technical Support (Inbound Calls, Email Management)
- Quality Analysis (Auditing, Reporting, Process Improvement)
- Talent Acquisition & Recruitment
- Instructional Design & Training Development
- Performance Assessment & Coaching
- Data Analysis & Root Cause Analysis

Soft Skills:

- Strong Written & Verbal Communication
- Problem-Solving & Critical Thinking
- Adaptability & Resilience
- Attention to Detail
- Coaching & Mentoring
- Customer-Centric Mindset

Software & Tools Proficiency:

- Google Suite & Microsoft 365
- LinkedIn (for Talent Acquisition & Networking)
- Canva & CapCut (for Content Creation & Training Materials)
- GoHighLevel
- MySQL
- Tableau

About

I have over 11 years of experience in the BPO, KPO, and virtual assistance industries, specializing in training, quality analysis, and talent acquisition. My expertise lies in designing and delivering effective training programs, optimizing processes through data analysis, and recruiting top-tier talent.

As a trainer, I have developed learning programs that drive employee performance and engagement. My role as a quality analyst has refined my ability to conduct process audits, root cause analysis, and ensure adherence to high operational standards. In talent acquisition, I have successfully implemented recruitment strategies that enhance workforce efficiency.

Additionally, my background includes roles in customer service and technical support, where I honed my problem-solving skills and ability to provide top-notch client experiences. I am proficient in tools such as Google Suites, Microsoft 365, and LinkedIn, and I thrive in dynamic, fast-paced environments where adaptability and process improvement are key.