Ulysses Dela Cuesta | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Details

Skills

• Customer Relationship Management (CRM)
• Account & Case Management
• Issue Resolution & Root Cause Analysis
• Call Handling (Inbound/Outbound)


• Microsoft Word
• Microsoft Excel (data entry, tracking, basic reporting)
• Microsoft Outlook
• Ticketing & Case Management Systems
• Call Center Software & Dialers

About

Customer Support Associate with nearly 4 years of experience in the BPO industry, specializing in delivering high-quality customer service across logistics and healthcare accounts. Proven ability to handle complex inquiries, resolve issues efficiently, and maintain excellent customer satisfaction while meeting performance metrics. Experienced in benefits verification, eligibility review, claim denials, and shipment issue resolution. Known for strong communication skills, attention to detail, and a customer-first mindset.