Russell Patrique Cabang | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Customer Service & Communication:
-Strong verbal and written communication
-Active listening and empathy
-Patience and professionalism
-Conflict resolution and de-escalation
-Personalized customer support
-Customer retention strategies

Technical & Administrative:
-Billing and account management
-Technical troubleshooting
-High-risk order verification and risk management
-Email and phone support
-Administrative support tasks
-Remote service operations

Soft Skills:
-Teamwork and collaboration
-Time management
-Adaptability and quick learning
-Problem-solving and critical thinking
-Work ethic and dedication

Tools & Environments:
-Likely experience with CRM systems and call center platforms (based on BPO roles)
-Email platforms and possibly ticketing systems
-Remote work tools and protocols

About

I am a customer-focused professional with experience in customer service, sales assistance, and account management across various industries. I excel in communication, problem-solving, and client retention. My skills in handling customer inquiries, resolving issues, and supporting sales efforts make me a valuable asset to any team. I am adaptable, quick to learn, and eager to grow in sales and lead generation.