Roland Pintuan Jr | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

•Social Media Marketing
•Social Media
•Social Media Communications •Computer Literacy
•Email Management
•Administration
•Online Support Chat •Telecommunications Billing
•Billing Services
•Client Services
•Customer Experience
•Insurance Claims
•Customer Service Representatives •Technical Support
•Claims Handling
•Customer Support
•Billing Process

About

Customer Support Professional | 9 Years of Experience | Meta Client Support

I am a dedicated and results-driven Customer Support Associate with 9 years of experience delivering high-quality client support across voice and chat platforms. Skilled in handling inbound inquiries, troubleshooting, claims processing, and technical issue resolution with a strong focus on customer satisfaction and performance metrics.

Experienced in supporting social media users, businesses, and advertisers, with a deep understanding of Meta’s tools, policies, and platform functionalities. Proficient in using CRM systems, ticketing tools, and analytics to track customer issues, identify trends, and enhance the user experience. Adept at handling escalations, resolving complex account concerns, and providing solutions tailored to business needs.

A quick learner and highly adaptable professional, committed to exceeding KPIs (CSAT, AHT, FCR) while ensuring a seamless user experience. Known for strong communication skills, empathy, and a problem-solving mindset that drives efficiency and customer trust.