CRM Systems (Zendesk, Intercom, Salesforce, Aircall, Five 9, Stripe)
Issue Resolution and Escalation Management
Time Management and Task Prioritization
Customer Service (Phone, Email, Chat)
About
Customer-focused professional with 12 years of experience in customer support, escalation management, and technical troubleshooting. Proven expertise in handling complex issues, managing support tickets, and maintaining customer satisfaction. . Proven ability to manage tasks independently and communicate effectively with team members.
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