Prance Aica Tobias | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Follow-ups, Lead Management, CRM Software Expertise (Vagaro, Workiz, OpenPhone), E-commerce Sales Strategy, Inventory Control, High-Impact Social Media Marketing (Facebook, Instagram, TikTok), Data Entry and Organization, Administrative Support, Customer Retention and Engagement, Targeted Marketing Campaign Development, Basic Video Editing, Basic Graphic Design, Staff Training and Development, Problem Solving and Conflict Resolution, Time Management and Prioritization, Workflow Optimization, Lesson Planning and Curriculum Development, Student Engagement and Motivation, Online Tutoring English and Math.

About

I am a versatile and results-driven professional with extensive experience in appointment setting, customer service, sales, business management, and online entrepreneurship. I have worked as a Virtual Assistant and Appointment Setter for businesses in the spa, beauty, and home services industries, handling high-volume client scheduling, follow-ups, and administrative support using CRM tools like Vagaro, Workiz, OpenPhone, and Google Voice. My ability to optimize bookings, reduce no-shows, and enhance customer satisfaction has been a key strength in these roles.

As a business owner, I manage A&R Cyclery Online Bike Shop, an e-commerce store specializing in high-end bicycle components, overseeing inventory, customer service, marketing, and sales operations. I also own Laundry Luxe, a laundry service business. My background in social media management (Facebook, Instagram, Tiktok) and e-commerce operations allows me to leverage digital platforms for business growth.

Additionally, I have three years of experience as an Online Tutor, teaching English and Math to students of various ages, where I developed skills in communication, adaptability, and content creation. My experience also extends to the food & beverage industry, where I worked as a Head Barista, managing daily operations, training staff, and ensuring high-quality service.

I am proficient in data entry, organization, and administrative support, with additional skills in basic video editing and graphic design. My strengths include problem-solving, adaptability, multitasking, and critical thinking, making me an efficient and dedicated professional in any role I take on.