Micaela Palen Palen | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Customer Service (Phone, Chat, Email)
Billing & Account Support
Technical Troubleshooting
CRM & Ticketing Systems (360 Tool, Genesys, Freshdesk, AC3, CSC, Telegence)
Customer Retention & Upselling
Order Processing & Shipment Tracking
Dispute Resolution & Complaint Handling
Policy Compliance & Account Verification
Data Entry & Documentation (Confluence, CRM, Uber Freight)
Multi-Tasking & High-Volume Call Management

Productivity & Communication:
📌 Gmail, Outlook, Google Calendar, Calendly, Microsoft Outlook, Google Workspace, Google Drive, Google Docs, Google Meet, Microsoft Teams, Slack

Project & Time Management:
📌 Trello, Asana, ClickUp, Monday.com, Toggl Track, Clockify, RescueTime

Data Entry & Spreadsheets:
📌 Google Sheets, Microsoft Excel

Customer Support & Helpdesk:
📌 Zendesk, Freshdesk, Gorgias, HubSpot, LiveChat

E-commerce & Online Marketplaces:
📌 Shopify, WooCommerce, Amazon Seller Central, eBay, Etsy

Marketing & Advertising:
📌 Meta Business Suite, Facebook Ads Manager, Google Ads, TikTok Ads Manager, Later

Travel & Booking Platforms:
📌 Google Flights, Skyscanner, Booking.com, Airbnb

Content Creation & Editing:
📌 Canva, CapCut, Grammarly, ChatGPT

About

Dedicated customer service professional with 5+ years of experience in telecommunications, e-commerce, hospitality, and logistics. Skilled in handling high-volume calls, resolving issues, processing orders, and providing top-notch support via phone, email, and live chat. Proficient in CRM tools and customer account management. Passionate about creating positive experiences, building customer loyalty, and finding efficient solutions—all while balancing life as a mom of two.