Marybelle Angelic Francisco | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Customer Service Skills
Inbound & Outbound Call Handling

Email and Chat Support

Conflict Resolution

Active Listening

Customer Retention

Complaint Handling

Technical Support

Client Satisfaction Management

✅ Virtual Assistant & Admin Skills
Calendar Management

Appointment Scheduling

File Organization

CRM Management (e.g., HubSpot)

Data Entry & Management

Email Management

Travel Arrangements

Online Research

Document Preparation

Team Coordination

✅ Sales & Marketing Support
Sales Coordination

Lead Generation

Cold Calling

Upselling & Cross-Selling

Order Processing

Client Follow-up

Sales Forecasting

Quotation & Proposal Preparation

Event Coordination

Market Research

✅ Quality & Evaluation
Call Monitoring & Evaluation

Quality Assurance

Feedback Delivery

Compliance Review

Coaching & Mentoring Support

✅ Tools & Platforms
Gmail / Outlook

Microsoft Office (Word, Excel, PowerPoint)

Microsoft Teams / Zoom / Skype / Google Meet

Trello / Asana / Monday.com

Google Workspace (Docs, Sheets, Drive, Calendar, Forms)

Canva / Adobe

Dropbox / Notion

HubSpot CRM

✅ Business & Financial Skills
Budgeting & Accounting

Financial Forecasting

Business Administration

Project Management

✅ Soft Skills
Strong Communication

Multitasking

Time Management

Organizational Skills

Adaptability

Problem Solving

Patience & Empathy

Team Collaboration

Detail-Oriented

Integrity & Professionalism

About

I am Marybelle Angelic Francisco, a dedicated and results-driven professional with a solid background in customer service, sales coordination, and virtual assistance. With over a decade of experience across diverse industries—including education, retail, manpower services, BPO, healthcare, and law—I bring a wealth of knowledge in handling complex client interactions, coordinating teams, and ensuring top-tier service delivery.

I started my career as a School Administrator at Montessori International School, where I honed my organizational and multitasking abilities. I later expanded my expertise as a Sales Coordinator for Rustan Marketing Corporation and Citiworks Manpower Resources, handling end-to-end sales processes, customer relations, and cross-functional coordination.

My transition to the BPO industry allowed me to excel in various customer service roles at 247.ai, Concentrix, and Everise. I managed high-volume inbound/outbound calls, resolved customer concerns efficiently, and delivered positive experiences in fast-paced environments. My strong communication skills and problem-solving abilities made me a reliable team member in travel, retail, and healthcare accounts.

I later advanced to a Virtual Assistant and Cold Caller position for U.S.-based law firms and companies, such as Danzinger & De Llano and Phoneticall LLC. At Phoneticall, I was promoted to Quality Analyst—a testament to my performance, leadership, and keen attention to detail. In this role, I evaluated agent performance, ensured compliance, and contributed to the team's ongoing success.