Mary Rose Quiambao | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

**Sales & Communication Skills
-Strong persuasive and negotiation skills
-Excellent verbal and written communication
-Active listening and problem-solving
-Ability to build rapport and maintain customer relationships
-Handling objections and closing sales

**Customer Service & Support
-Managing inbound and outbound calls professionally
-Resolving customer inquiries and complaints efficiently
-Providing product/service recommendations to enhance customer satisfaction
-Ensuring customer retention and loyalty through excellent service

**Technical & Administrative Skills
-CRM Software: Salesforce, HubSpot, Zoho CRM, Freshsales
-Call Center & VoIP Systems: RingCentral, Aircall, Five9, Avaya
-Ticketing & Helpdesk Tools: Zendesk, Freshdesk, LiveChat
-Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
-Google Workspace: Gmail, Docs, Sheets, Drive
-Data Entry & Reporting: Spreadsheets, Google Analytics

**Personal & Professional Traits
-Strong work ethic and resilience
-Goal-oriented and target-driven
-Adaptability in fast-paced environments
-Team player with leadership potential

About

Experienced Telesales Executive and Customer Service Representative with six years of success in sales, client relations, and customer support. Skilled in handling inbound and outbound calls, resolving customer inquiries, and driving revenue growth through persuasive communication. Adept at building rapport, understanding client needs, and providing tailored solutions to enhance customer satisfaction. A results-driven professional with a strong ability to meet and exceed sales targets while maintaining high service standards.