Maria Cielo Licea Arriola | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Active listening & effective
communication
Analytical skills for data
interpretation & reporting
Computer technical knowledge

Conflict resolution & problem-
solving

Creativity & critical thinking for
process improvements
Customer Support & Communication
Decision-making & adaptability

Dependability in remote & fast-
paced roles

Fraud analysis & risk assessment
Multitasking in high-volume
environments
Open-mindedness & continuous
learning
Time management & task
prioritization
Workflow organization & process
documentation

Email, chat, and
administrative
support
Customer
inquiry handling
& issue
resolution
Order
processing &
tracking
Sales-oriented
approach &
customer
retention
Canva
Excel
Five9 software
Fulfil
Google
Gorgias
Hiver
Microsoft
PowerPoint
Ring central
Salesforce
Signify
Shopify
WPS
Zendesk

About

✔ Remote customer support for e-commerce, cryptocurrency, sports apparel and other retail
services
✔ Email & chat support for sportswear and apparel brands
✔ Fraud analysis & back-office support in the pet care industry
✔ Proficient in Shopify, Zendesk, Gorgias, Salesforce, and CRM tools
✔ BPO experience as a Customer Service Representative (telecom sector)
✔ Strong expertise in customer inquiry handling, issue resolution, and administrative tasks
✔ Sales-oriented & customer-driven, ensuring positive interactions and conversions✔ Remote customer support for e-commerce, cryptocurrency, sports apparel and other retail
services
✔ Email & chat support for sportswear and apparel brands
✔ Fraud analysis & back-office support in the pet care industry
✔ Proficient in Shopify, Zendesk, Gorgias, Salesforce, and CRM tools
✔ BPO experience as a Customer Service Representative (telecom sector)
✔ Strong expertise in customer inquiry handling, issue resolution, and administrative tasks
✔ Sales-oriented & customer-driven, ensuring positive interactions and conversions