Justine Nicole Julao | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Soft Skills

Strong communication and client relations

Time management and organization

Critical thinking and problem-solving

Confidentiality and data privacy (HIPAA & HR compliance)

Adaptability in fast-paced environments

Attention to detail

Team collaboration and remote coordination

Customer-centric and professional demeanor

Hard Skills

Real Estate CRM management (Follow Up Boss, MLS, Zillow, KVCore, HubSpot)

Transaction coordination and CMA reports

Bookkeeping and financial reporting (QuickBooks, Excel)

Payroll processing and invoice management

HR support and employee onboarding

Medical administrative support (EHR, telehealth, scheduling)

Insurance verification and medical billing

Calendar management and use of virtual assistant tools (Trello, Slack, Calendly)

Social media management (Meta Business Suite, Hootsuite, Buffer, Later)

Content strategy and paid ad campaigns

Performance analytics (Google Analytics)

Website management (WordPress)

Marketing automation (Mailchimp)

Market research and competitor analysis

Tools Expertise

HubSpot, KVCore, Follow Up Boss

Meta Business Suite, Hootsuite, Buffer, Later, Canva

Mailchimp, Google Analytics, Trello, WordPress

Selenium, Slack, Calendly

Athenahealth, Kareo, DrChrono, Epic Systems, eClinicalWorks

Achievements
Improved clinic workflow and reduced no-show rates as a Medical Virtual Assistant by optimizing appointment coordination and automating reminders.

Enhanced HR compliance and onboarding processes, reducing manual tasks by 40% through automation.

Increased lead conversion by 35% and reduced transaction delays by 40% as a Real Estate Virtual Assistant.

Boosted social media engagement by 75% and lead conversions by 30% as a Social Media Manager.

Streamlined patient scheduling and reduced billing errors by 30% in a healthcare setting, ensuring regulatory compliance and patient satisfaction.

About

Results-driven Virtual Assistant with over 6 years of experience specializing in real estate operations, digital marketing, and healthcare administration. Recognized for streamlining processes, enhancing brand presence, and generating leads, I deliver efficient backend support and top-tier customer service. My expertise spans CRM management, transaction coordination, social media management, bookkeeping, and medical administrative support. I thrive in fast-paced environments, excel at remote team collaboration, and am committed to confidentiality and data privacy. My proven track record includes improving workflow efficiency, boosting lead conversions, and supporting HR and compliance functions for diverse organizations.