Jose Riyadh Lagidao | Pre-Vetted :CATEGORY_NAME Virtual Assistant

Skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Strong Excel skills, including formulas, data analysis, charts, and pivot tables

Excellent communication and interpersonal skills

Time management and ability to meet deadlines

Detail-oriented and highly organized

Quick learner with adaptability to new tools and technologies

About

About Me
I am a dedicated and results-driven professional with 3 years of experience in Customer Service, known for my strong work ethic, collaborative spirit, and ability to adapt quickly to new challenges. My passion lies in leveraging my skills to solve problems, drive growth, and contribute meaningfully to team and company success.
Professional Experience
Customer Service Representative
Iqor Philippines, Dasmarinas, Cavite, Philippines, 4114
Dates of Employment May 2021 – May 2024
• Working Hours: 40-50 hours per week
• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.
• Managed day-to-day operations, ensuring deadlines and quality standards were consistently met
• Collaborated cross-functionally with teams in marketing, sales, and development to launch key initiatives
• Analyzed performance metrics and prepared reports for stakeholders
• Played a key role in client retention and satisfaction through personalized service and solutions