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Joesam Earl Nunez | Pre-Vetted :CATEGORY_NAME Virtual Assistant

KYC Analyst
Iloilo City, Philippines
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Details

Expected Salary: 5

Skills

KYC Analyst, Chat Support, Email Support, Helpdesk Support, Technical Support, Atlassian, Onboarding, Customer Support Management, Jumio, Onfido, Threatmetrix, LexisNexis.

About

I am an experienced Subject Matter Expert with strong skills in customer onboarding, KYC Analyst, and reviewing visa card and cash wallet applications. I have expertise in using tools like Threatmetrix, Lexis Nexis, Jumio, Onfido, Atlassian and Send Safely tickets for screening and verifications. I handle tasks such as account updates, card disputes, missing deposits and withdrawals, as well as managing Jira tickets and providing helpdesk support. My work focuses on ensuring smooth customer experiences while maintaining security and compliance.